![]() Chatbots Improve Company’s Digital Presence Therefore, chatbots can make basic customer interaction with your company silky-smooth, quick, and personal. ![]() The more customers feel like their time is being valued and convenience ensured, the more likely they come back to you.Īlso, chatbots can gather customers’ feedback effortlessly, which can be used to improve service. There are several factors that help chatbots and gpt-powered ai assistants to improve customer experience:ģ) quick reaction regardless of the workloadĤ) immunity to the mood swings that may negatively affect their style of communicationĦ) customizable interaction of users with a websiteīots can help users with site or app navigation as well as suggest customers’ products based on their search history. For instance, in the US, according to Human Tableau, 29% of customer service positions can be automated with the help of chatbots, “which will result in $23 billion of savings from salaries.” 3. Therefore, in the long run, chatbots are significantly cheaper than hiring more employees. In addition, chatbots negate the possibility of a human error due to fatigue and other factors that are often a source of additional costs and lost clientele. After the investment, chatbots work for free, with no need for vacations, insurance, and sick leaves. However, more complex chatbots handle more complex tasks, thus, decreasing the necessity for additional employees. The more complex chatbot should be, the more significant investment it requires. Chatbots Save MoneyĬhatbots would not be that popular if they were not cost-efficient. Moreover, the bigger the company, the more apparent chatbots’ time-efficiency becomes because more work can be automated.īesides, Salesforce stated that 69% of customers prefer chatbots over a human for quick interactions with a company. There is no need for your customers to wait until their request will be processed as well as no need for a company’s employees to deal with monotonous work that could be easily automated. Chatbots provide instant responses to the most common questions and queries your customers have. Time is an invaluable and irretrievable resource, and this is where one of the main appeals of chatbots lies. Such an investment is always justified because there are 4 weighty reasons why a well-tuned chatbot benefits an enterprise. Business Insider predicts that by 2020, 80% of companies will be using chatbots to boost their performance.Įven though there are plenty of chatbot solutions for different needs, to get the maximum out of the chatbot’s capabilities, an enterprise should invest in developing custom bots for their goals. Chatbots are not an exception, and even though they are far from beating the Turing Test, they came a long way and now are an irreplaceable business asset, which significantly improves a company’s productivity, efficiency, and customer experience. Since then, AI-developers are pretty much obsessed with the idea of creating a human-like artificial intelligence. Chatbots Save Time Chatbots Save Money Chatbots Improve Customer Experience Chatbots Improve Company’s Digital Presence That’s how a legendary in the pop culture Turing Test came to life. ![]() If a judge’s guessing accuracy was less than 50%, it meant that AI mimicked a human being well enough for it to be considered intelligent and that humanity achieved something extraordinary amazing, or extraordinary terrifying. Later, Turing proposed a modification according to which, a judge had to communicate with a person and artificial intelligence and guess which one is a human being. ![]() In 1951, Alan Turing developed a mind experiment called “Imitation Game,” according to which a man and a woman had to communicate via computers with the third person – a judge – who had to decide which one of the two was a man.
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